Privacy Policy

Introduction

Welcome to https://psychotherapy-services.storysurge.net (referred to as “Psychotherapy Services,” “we,” or “our” in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we handle the information you provide to us when using our website, applications, services, and products, and it is designed to comply with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in the private sector
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA) and subsequent updates, including the California Privacy Rights Act (CPRA)
Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA)
Connecticut’s ConnectICUT Data Privacy Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This privacy policy covers all aspects of our online presence, including but not limited to:

Our official website at https://psychotherapy-services.storysurge.net
Any mobile or desktop applications associated with our services
Online services and products we offer
Interactions between our users and authorized representatives

Please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our website. These external services have their own privacy policies, and we encourage you to review them before using such third-party tools.

Processing Activities

This policy outlines the practices related to the following actions:

Using our applications, visiting our websites, and engaging with our online content as an authorized user.
Receiving communications from us via various channels, including email, telephone, or text messages.

Personal Data Collection

We collect several types of personal data, which can include:

Account Information: Details related to your account creation and login credentials.
Payment Information: Data necessary for processing payments, such as credit card numbers, billing addresses, and payment history.
Financial Information: Personal financial details required for services or product purchases.
Purchase Information: Records of products or services bought from us, including quantities, prices, and order dates.
Mobile Device Identifiers: Unique identifiers associated with your mobile devices when you use our apps.
Location Data: Your geographical location data if you choose to share it or if collected through automated technologies.
Feedback: Responses to surveys, feedback forms, or reviews you provide us.
Social Media Information: Details from social media platforms when you interact with our content on these platforms.
Product Information: Data related to the products or services you use or purchase from us.

We gather this data through various means: user input forms, account settings, interactions with our customer support team, automated tracking technologies (like cookies and device identifiers), and third-party service providers who assist us in delivering our services.

Cookies

We employ cookies to enhance your experience on our website and for analytical purposes:

Strictly Necessary Cookies: These are essential for navigating our site and ensuring basic functionality.
Preference Cookies: Used to remember user preferences, such as language settings or display options.
Analytics Cookies: Enable us to analyze user behavior, track website performance, and gain insights for service improvements.

Users have the option to manage and control non-essential cookies through our Cookie Manager tool.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified in this policy or as required by law. Once the purpose of data collection is fulfilled, we will either delete or anonymize your data to prevent direct identification.

Security Measures

Psychotherapy Services implements robust security measures to protect your personal data:

Encryption: We use encryption protocols to secure data during transmission and storage.
Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing sensitive information.
Regular Audits: We conduct regular security audits and updates to ensure our data protection measures remain effective.

Your Rights (Depending on Your Location)

The privacy laws applicable to us grant you certain rights regarding your personal data, which may include:

Access to your data
Correction or rectification of inaccurate data
Erasure or deletion of your data (also known as the ‘right to be forgotten’)
Restriction on processing your data under specific circumstances
Portability of your data
Objection to certain data processing activities
Non-discrimination for exercising your privacy rights

To exercise these rights, please reach out to our privacy team via the contact information provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified through our website, email, or other means of communication. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, or if you wish to exercise your data rights, please contact us:

Email: [email protected]
Address: [Privacy Team Contact Address] (as provided in our legal documents)